Q. When I try to track my order, I get the following status message:
"Billing Information Received"
A. This means that we have shipped your order but the UPS' database has not been updated with your package status. It could take up to 2 days for UPS' database to get updated.

Q. When I try to track my order, I get the following message:
"There is no record of that item. If it was mailed recently, information may not yet be available. Please try again later."
A. This means that we have shipped your order but the USPS' database has not been updated with your tracking number. It could take up to 2 days for USPS' database to get updated.

Q. When I try to track my order, I get the following message... I don't live in Santa Fe Springs, CA.
"Your item was accepted at the Santa Fe Springs, CA and is enroute to its delivery destination."
A. We are in Santa Fe Springs, CA and your order has been shipped and it is on it's way to you.

You can track your order by inputing the tracking number below.
This tracking number is provided to you via email after your order has shipped.
All packages with tracking numbers that begin with 1ZY are shipped via UPS.