Q. When I try to track my order, I get the following status message:
"Billing Information Received"
"Electronic Shipping Info Received"
"There is no record of that item. If it was mailed recently, information may not yet be available. Please try again later."
A. This means that we have shipped your order but the database has not been updated with your package status. It could take up to 2 days for database to get updated.
Q. When I try to track my order, I get the following message... I don't live in Eugene, OR.
"Your item was accepted at the Eugene, OR and is enroute to its delivery destination."
A. We are in Eugene, OR and your order has been shipped and it is on it's way to you.
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